Terms and Conditions

Contacting Us
If you need to contact us, please click here.

Use of products and modification
It is your responsibility to ensure that the products that you order are fit for you engine/vehicle and that they are installed and set up properly, safely and appropriately. V8Church cannot accept any liability whatsoever for loss or damage caused by the incorrect or inappropriate use of products supplied.

Product availability
All orders are subject to stock availability, if an item you order is out of stock we will contact you to give you the option of waiting until the item is in stock, partial shipment, cancelling that line or cancelling the whole order. We believe in communication and customer satisfaction, and being flexible to suit you wherever possible!

If it is vital that you know an item is in stock before you order please contact us by telephone first.

Delivery
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Returns
We accept returns within 7 days of receipt, items MUST be in their original packaging, undamaged and unused.

Once received we will issue you a full refund for the price you paid for the item(s).

Refunds DO NOT include the cost of delivery back to us, you are responsible for return postage costs.

We STRONGLY recommend that you use registered or recorded delivery for your piece of mind.

This does not affect your statutory rights.

What if my package goes missing?
If your parcel does not arrive, we have tp establish our claim with the carriers concerned BEFORE we can send a replaceemnt consignment. This can sometimes be a lengthy process and if your part is needed urgently a second order can be paid for to save time. We refund one of your orders as soon as the carrier clears our claim.

What should I do when my order arrives?
When you sign for a parcel please inspect it carefuly. If it has suffered in transit you can mark the delivery note 'Parcel Damaged' before signing or even refuse delivery in serious cases. We do, of course, pack carefully and strongly to help avoid these problems! Some deliveries involve more than noe parcel - please check that ALL have been received. We MUST be advised within 48 hours of delivery of ANY shortages or damaged goods.

Return of exchange (old) units
There is no specific time limit for the retun of exchange units. Please contact us prior to returning the old unit for a Return Authorisation Number. This speeds up the process of returning the surcharge refund. We reserve the right to retain all or part of the surcharge if the unit is irreparable or damaged.

Return of parts not required - within 7 days
All goods sold online are covered by the Consumer Protection (Distance Selling) Regulations, which allow for a seven day 'cooling off' period during which you may cancel your order (in writing) by sending a letter, fax or e-mail at any time up to and including the seventh working day after the day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost), item(s) that you do not wish to keep. We will acknowledgereceipt of your written cancellation by issuing a Returns Authorisation Number which should be quoted and accompanied by a proof of purchase or invoice when returning the goods.

Please ensure that all goods are adequately packed to avoid damage and that you insure them accordingly with the carrier used. Please note that all goods must be in teh condition supplied at the point of sale and with their original, undamaged packaging.

Return of parts not required - outside 7 days
No returns will be considered after 7 days unless covered by the terms and conditions of warranty.

Other returns
Other returns will be dealt with in accordance with yor statutory rights, if applicable, or warranty.

Note: Damaged panels/bumpers will ONLY be accepted for return if notified to us on the day of delivery. No painted or primed item will be accepted under any circumstances.

Returns processing
Please note that returns are processed as quickly as possible. During busy periods, especially in the spring & Summer, returns may take up to 14 days to process.

Your statutory rights remain unaffected.

Parts warranties

Parts warranties
All new and recon parts are covered by a 12 month manufacturer's warranty unless specifically stated. You should notify us immediately if a potential warranty stiuation arises. The warranty period commences from our invoice date and NOT from the date of installation or first use. This warranty covers defects to teh part when fitted and used correctly for normal, everyday vehicle use but does NOT apply to parts used for any extraordinary or unusual uses such as competition, racing, rallying or parts subsequently stripped down, altered, modified or adapted etc. in any way from their original design or intended use. Our warranty only covers the parts in question and not to any consequential loss or cost, e.g. garage labour, recovery, car hire, redelivery, parking fines etc. No claim will be validated if te failure is caused by misuse, neglect, overheating, incorrect installation or failure of a related component. Any part replaced or repaired under warranty, will only benefit from the balance of cover remaining from the original purchase date. Warranties are NOT transferrable. Acceptance of goods is deemed as acceptance of these terms. The warranties are in addition to, and do not affect your statutory consumer rights.

Stainless Steel Exhaust System warranties
The exhaust system is guaranteed for the lifetime of the vehicle whilst the vehicle remains in the ownership of the original purchaser of the exhaust. The guarantee is not transferable. In the rare event of a claim" we will replace or repair, free of charge, any part of a system that should fail in service due to defective materials or workmanship. It should be noted that it is quite normal for discolouration to occur on external surfaces after a few months of use. This can be removed with wire
wool if required and will not affect the guarantee. The purchaser undertakes to ensure that all engine and exhaust mountings, brackets, clamps, etc, are checked for condition at least once a year and replaced if necessary. Our guarantee does not extend to cover failure due to misuse, neglect, incorrect installation or failure of a related component or when fitted to non standard vehicles including those fitted with an LPG conversion. The warranty covers the exhaust system only. Our prices are kept low for DIY installation, so our liability cannot extend to cover garage labour, recovery, hire car or any other consequential or associated costs. The warranties are in addition to, and do not affect your statutory consumer rights. For any claim, we will need reference to our original sales invoice. Acceptance of goods is deemed to be an acceptance of these terms. This guarantee does not apply to catalysts.

Major unit warranties
Triumph, Land Rover and Rover V8 applications:
Reconditioned full engines, gearboxes & axles are covered by a 12,000 mile/12 month (from purchase) warranty (whichever is sooner). There are special warranty terms and conditions that relate to these units for both UK and overseas customers. Warranties on short engines and cylinder heads will be considered within the 12000 milel12 month period only when we establish that installation/build up has been correctly carried out. Failure of these units can be influenced by other components or incorrect assembly and servicing and as such, is out of our control. A supplementary Warranty Terms and Conditions document exists detailing full details. Copies are available on request. We recommend that this is read and understood before purchasing these items.

MG Rover applications:
Please refer to the statements in the Trade Original Parts Selector (black book) and verifY validity with your Sales contact.

How to Claim
In the rare event of a new or reconditioned part becoming faulty, please notifY us immediately. It must be returned to us together with the original invoice or proof of purchase with as much information relating to the fault as possible. Please note that the defective part must be returned and received before it can be exchanged. In some cases the credit or exchange will only be possible once the warranty claim has been accepted by the manufacturer.

Privacy
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Secure shopping
V8Church.co.uk uses Secure Trading and Natwest/Royal Bank of Scotland Streamline for collection of your card details. We do not store your payment details.